She says she left a complaint with a CVS corporate office several times.
"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", said Hall, who declined through an ACLU spokesperson to be interviewed for this article.
On Thursday, Hilde Hall wrote a blog post on the American Civil Liberties Union website about her experience at the Fountain Hills pharmacy.
She said when she handed her three prescriptions to the pharmacist, he refused to fill one of the medications without giving a clear reason for the denial.
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Hall wrote that the pharmacist repeatedly and loudly asked her why she needed the prescriptions, which almost brought her to tears.
Hall wrote that she was "embarrassed and distressed" and nearly started crying in the middle of the store. But added: "I don't want to think about what might happen if this pharmacist mistreats a transgender person who does not have a good social support system". "Hilde said she was almost in tears by how the pharmacist was treating her, and no one should face that kind of judgment".
She said the pharmacist also refused to give back her prescription note, meaning she couldn't get it filled at another pharmacy.
Hall said she was humiliated during the encounter, and believed that the pharmacist was trying to out her as a transgender woman.
According to AZCentral, Arizona is one of six states that "allows pharmacies and pharmacists to refuse to fill a prescription on religious or moral grounds"; however, the pharmacists are required to inform their employer about any religious convictions in advance.
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She filed a complaint with CVS after the incident but didn't receive acknowledgement for her concerns, Hall said.
CVS Health released a Friday statement apologizing for the pharmacist's conduct and clarifying that the pharmacist involved "is no longer employed by CVS" for violating company policies.
Pop culture junkie. Dolly Parton once ruffled my hair and said I was "just the cutest thing ever". "His actions did not reflect the company's values or commitment to "inclusion, nondiscrimination and the delivery of outstanding patient care", CVS said in its statement".
DeAngelis said the company did not appropriately respond to Hall's complaint because of an "unintentional oversight".
In addition to an apology from CVS, Hall also sought an assurance that they do not condone discrimination against transgender customers - or anyone else for that matter.
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"So far what I have experienced is a lot of dirty looks and a lot of some people spitefully using the wrong pronouns", Inderrinden said. "It is critical that CVS ensures no one is harassed when taking a valid prescription into one of their pharmacies".