The company admits that a "small percentage of keyboards in certain MacBook and MacBook Pro models" may have the sticky keyboard problem, which users have been complaining about since past year. The new Keyboard Service Program for MacBook and MacBook Pro is Apple's first real acknowledgement that some of the low-profile keyboards on its latest notebooks haven't been quite as successful as initially promised.
"The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard", Apple says. That has to take place at an Apple Store or authorized service provider, too, which means owners have been left without their computer for periods of time.
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To use the fix program, eligible MacBook owners need to make an appointment at an Apple store or find an authorized company service provider.
As always, Apple is telling users to back up their data before they come in for service. But in the meantime, consumers can at least get keyboards that are having problems repaired at no cost-other than some of their time, of course.
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Near the bottom of the announcement, Apple advises those who previously paid to have their keyboards repaired to contact the company to receive a refund.
The problem, caused by a faulty butterfly key switch mechanism, caused numerous laptops' owners to experience keys that stuck, or failed to function as intended. The design of these switches reportedly causes keys to stop working correctly if a mere speck of dust gets inside. One corporate issuer of the MacBook Pros in question reported to me that its business has encountered a significant number of keyboard issues, but "less than 5% for sure".
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This story originally appeared on Laptop Mag.