Uber glitch charges Canadian man $14000 for five-mile ride

Uber glitch charges Canadian man $14000 for five-mile ride

Uber glitch charges Canadian man $14000 for five-mile ride

An Uber customer got a severe case of "sticker shock" after he was presented with a bill for $14,393.14 after a 20-minute drive through Toronto.

Salama took an Uber to visit his friend at a local hospital on Saturday. But while you might expect to pay as much as 10 times the normal fare on a particularly busy night, surely Uber would never expect you to pay 1,000 times that rate, right? It took the cab about 20 minutes to drop the customer to his destination, a journey that should have cost him $12-16.

When there are more riders requesting rides than drivers in the area, Uber raises its prices.

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She said Uber was "sticking" to the charge, but an Uber spokesperson told Slate that a full refund had been issued.

"My first reaction was to just laugh, because I thought it was probably just an error but then about 20 minutes (later), when I was with my friend, I thought I should probably check my credit card to make sure everything was OK", Salama told Vice. After the ride, he noticed a significant charge pending on the credit card linked to the app.

The man posted the screenshot of the trip and the bill on his private social media account, which was reshared on Twitter by a woman claiming to be his friend.

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"For passengers who did incur higher prices as a result of Prime Time in the Port Authority area, we plan to proactively reimburse them", Scott Coriell, the Lyft spokesperson, said.

It went on to say, "we have safeguards in place to help prevent something like this from happening, and we are working to understand how this occurred".

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